The String Project wants you to be fully satisfied with your purchase. The String Project has a cash back return policy for all online returns 30 days from the date of sale. Please read the following carefully to ensure that your Return is processed correctly.

• To return an item purchased online from www.thestringproject.com, you must notify The String Project by phone or e-mail within 30 days from the date of the sale to receive an RA#.
• All returns must have an RA# (Return Authorization Number). To receive an RA#, Please call 1-847-934-7500. Do not forget to mention your customer number and order number so that we can expedite your request.
• All Returns must be received by the String Project within 10 days of the date you received the RA#.
• All shipping costs are the responsibility of the customer and are non-refundable.
• The following items cannot be returned: Sheet Music, Books, Strings, Clothing, CD's, Videos, DVD's, and Software.
• Returned items must be in their original condition and packaging. Returned items not in their original condition will be charged a 15% restocking fee.
• Special orders can only be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.
• When you ship your item, make sure that your RA# is printed clearly on the outside of the package.

  Ship the item to:
  
  The String Project
  55 S. Northwest Hwy, Palatine, Il  60074

• For answers to any questions about our return policy, please call 1-847-934-7500 or click here to send us an email.